Social media monitoring allows you to automatically monitor social media pages of your competitors, key partners and clients.

In addition, our service allows you to monitor social media discussions on particular keywords, such as your products.

When promotions and announcements are made, our service will automatically notify you.

Once Setup, our automatic social media monitoring will alert you to changes of interest.

Social media monitoring dashboard

When you login, you are taken to your home dashboard. The dashboard shows all the social media web site pages you are tracking. Social media web pages that have changed are highlighted.

Each dashboard will hold any number of related social pages that you wish to track, for example competitors for one of your products. Dashboards are often shared with different teams such as marketing ecommerce and product development.

Social media web page changes

Changes to the social media web pages are highlighted in the dashboards.

Changes are highlighted in yellow with red text.

At a glance you can see what has been posted to the page.

Social media web alerts & history

Automatic email alerts keep you updated on important social media posts.

Web Page change history is retained for up to 1 year, important for understanding how your competitors social strategy is evolving.

Social media discussion monitoring

Setup dashboards to track social media discussions of interest.

For example, track social media discussions about your competitors, your own brands and products.

Join in the discussion and reply to the conversations.

Who Uses Our Service

Our service is used by companies of all types and sizes, ranging from small businesses to the largest leading global brands.Typical users of our service include:

  • Ecommerce

    Monitoring key competitor webpages for special offers , newly listed brands,delivery channels, helping team understand competitor multi channel retailing.

  • Marketing

    Monitoring competitors, industry press, news sites , industry discussion forums.

  • Competitor Intelligence

    Monitoring competitor web sites including social media channels such as Facebook, Twitter and Youtube.

  • Product Development

    Monitoring competitor product offering, watching for new capabilities, pricing changes.

  • Sales

    Monitoring key customers for news announcements and potential customers for new opportunities (eg new branch opening).

  • Legal

    Monitoring IP and competitor product claims,monitoring legal and regulatory channels for new announcements eg EU legislation sites.

  • Management

    Monitoring key client relationships, key industry personnel, key industry announcements.